FAQ PAGE

Last updated: 28 November 2025

Do you ship worldwide?
Yes, we ship to the UK, Europe, USA, Canada, and many international locations.

How long does delivery take?

  • UK: 2–4 business days

  • Europe: 7–15 business days

  • USA & Canada Standard: 8–15 business days

  • USA & Canada Express: 5–9 business days

  • International: 10–20 business days

Which payment methods do you accept?
We accept the following secure payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

  • Apple Pay

  • Google Pay

  • Bancontact

  • iDEAL

Can I return jewellery?
Returns are accepted only if unused, unworn, and in original packaging. Earrings cannot be returned once opened due to hygiene reasons.

What if my item arrives damaged?
Contact us within 48 hours with photos. We will replace or refund your order.

How do I track my order?
You will receive a tracking link once your item is dispatched.

How do I contact support?
📩 admin@theprestigejewelerscom.com